Bahrain Develops 93 Government Services Across 18 Entities in Six Months

Digital transformation and service reengineering reduce processing times, simplify procedures, and enhance customer experience

TDT | Manama

Email: mail@newsofbahrain.com

As part of Bahrain's ongoing government efforts to modernize and reengineer public services, 93 government services across 18 government entities were enhanced between January 15 and July 2, 2026. This move aims to improve service quality and strengthen institutional efficiency.

The initiative forms part of the government's broader strategy to streamline public services, accelerate digital transformation, and provide faster, more efficient services to citizens and residents.

Among the key improvements, the General Organization for Social Insurance (GOSI) upgraded the process for issuing pension continuation certificates for retirees and eligible beneficiaries, significantly reducing the service completion time.

The Electricity and Water Authority (EWA) also enhanced procedures for reviewing new water connection requests, shortening processing times, while the Labour Market Regulatory Authority (LMRA) streamlined the issuance of recruitment agency licences, making the application process quicker and more efficient.

In another major digital advancement, the Ministry of Housing and Urban Planning introduced Electronic Key 2.0 on its website, allowing users to obtain government letters electronically for connecting newly allocated housing units to electricity and water services, further simplifying access to essential public services.

The service enhancements delivered significant improvements across multiple areas. All upgraded services have been fully digitized, achieving a 100% electronic transformation rate. Minimum service-level agreement (SLA) times have been reduced by at least 25%, while application processes have been simplified to a maximum of four steps.

In addition, the number of required supporting documents has been reduced by at least 50%, and the number of pages users must navigate to access services has also been cut by 50%. Authorities further improved user interfaces and customer experience, replaced paper-based applications with electronic forms, and standardized service information across all government service channels.

The latest improvements reflect Bahrain's continued commitment to enhancing government performance, adopting innovative digital solutions, and delivering more accessible, efficient, and user-friendly public services.