BBK to launch ITM in Bahrain

Manama : BBK yesterday announced plans to launch a first of its kind Interactive Teller Machine (ITM) in the Kingdom in the Isa Town Financial Mall in September. 

ITM is a video-based interactive technology which allows customers to conduct transactions and banking services with the help of a centrally based customer service representative, in a highly engaging and personalised real time two-way video/audio interaction.

One of the practical features of the ITM is that customers do not need their Debit Card and PIN to conduct transactions, only an ID can suffice.

The move, according to BBK, will enable customers to perform many of the same transactions they would in a branch. These include cheque deposit and cashing, cash withdrawals of value amount greater than BD700, cash deposits and transfers within BBK, BBK cheque deposit and cashing, in addition to bill payment, and various customer service requests such as debit card replacement request, updating a phone number or personal details. etc.

Commenting on the launch, BBK Chief Executive, Reyadh Yousif Sater, said: “We are excited to be the first to adopt this innovative technology in Bahrain as the ITM represents a convergence of the self-service and customer experience revolutions, our customers will be able to enjoy the convenience of live video chatting with one of our friendly representatives and do almost anything they can do when visiting a branch.”

The move also follows the recent introduction of ‘BBK Queue App’, a new virtual queuing system allowing customers to pre-book appointments to visit branches and the existing state-of-the-art e-Banking channels.