Samsung to replace Galaxy Note 7 devices

Manama : With regard to the recent reports about explosive batteries of Galaxy Note 7, Samsung has released a statement, promising to replace the devices.

In the statement issued in coordination with the Consumer Protection Directorate under the Ministry of Industry and Commerce, Samsung affirmed its commitment to provide high quality products and deal seriously with any reports received from the customers.

In what turned out to be a massive blow to the South Korean electronics giant’s reputation, users began posting photos and videos on social media late last month showing the charred Note 7 with part of its 5.7-inch touchscreen burnt and melted, saying it suddenly caught fire.

Less than 35 cases have been reported worldwide so far in September. With regards to these incidents, Samsung revealed that it has conducted the necessary research and investigation of the battery used in Note 7. 

“We are conducting a thorough inspection with all our suppliers to identify the devices that may have been affected in the market including Bahrain,” the statement said.

“In order to ensure the safety of our customers, we have temporarily stopped the sale of the “Samsung Note7” device,” it added.

As for the customers who have a Samsung Note7, the current device will be replaced with a new one in the coming weeks. Customers can call Samsung Customer Care at 80004726, which will direct the customers accordingly.

Bin Hindi Informatics, the authorised distributors and after sales service providers, said they are closely working with Samsung to provide the replacement.

Samsung has also been forced to delay the handset’s planned release this month in several European countries including France.