Shops Told to Display Prices and Replace Faulty Goods

Shops must give buyers safe, fault-free goods, display prices clearly and tell the truth about what they are selling, Bahrain’s Ministry of Industry and Commerce has warned.

In public messages issued under the slogan, ‘Know Your Rights. Fulfil Your Responsibility’, the ministry said shoppers must be given clear and accurate details about a product’s condition, features and price before they buy it.

During sales, traders must show both the old price and the reduced price so customers can see the size of the discount.

The ministry said faulty goods must be repaired during the warranty period in line with Bahrain’s consumer rules. Buyers can also seek a repair, replacement or refund when an item is defective or does not match the description given by the seller.

Traders must bear the cost of moving faulty goods for repair. In some cases, customers can also receive a replacement item free of charge while repairs are carried out.

The ministry said shoppers also have duties. They should inspect goods before signing a delivery note, compare prices across shops and keep receipts and warranty papers.

Consumers were also told to check that sales, prize draws and other promotional campaigns have been licensed, and to read labels, prices and product details before paying.

Complaints can be filed with the Consumer Protection Directorate and should be backed by documents such as receipts, warranties and contracts.

Consumer Protection Law provides for fines of up to BD10,000 for some breaches, while deliberate false advertising can lead to imprisonment. Repeat offenders can also face business closures and, in some cases, removal from the Commercial Register.

The ministry said the campaign was aimed at improving consumer awareness, encouraging fair trading and building trust between buyers and sellers.