Strong Staff Scores Must Yield Better Public Services
Government departments must turn their 97 pc-plus staff performance scores into better services, higher output, and smarter ways of working rather than treating the figures as a finish line, Shura Council member Dr Fatima Al Kooheji has said.
She said the share of employees meeting or beating expectations points to a well-established public-sector system with firm rules on performance, efficiency, and staff training.
‘These figures should be read as an indicator of the maturity of the government work system as a whole,’ Dr Al Kooheji said.
She linked the results to Bahrain Economic Vision 2030, which calls for better use of public-sector staff and clearer ways to judge performance and results.
For the Shura Council, she said, scrutiny can no longer stop at asking whether a job was done. The harder question is what government bodies have achieved and what difference staff training makes to the services people receive.
‘Oversight today is not just asking whether the employee did their work, but whether the institution is achieving the required results,’ she said.
Dr Al Kooheji said strong scores gave the government room to aim higher.
‘We must move from merely maintaining the level of performance to raising the bar of ambition, innovation, and the quality of government services,’ she said.
That means turning staff skill into higher output, new ideas, and better public services rather than simply preserving existing scores.
She also called for laws and workplace rules to keep pace with artificial intelligence and digital change, which are altering the skills government workers need.
‘Legislation by nature must remain in step with the stage we are in; if the nature of work changes. It is natural that we review policies and regulatory frameworks constantly,’ she said.
Rules that lag behind changes in technology and working methods risk becoming less useful, she warned.
‘The next phase must focus more on the sustainability of excellence, not just meeting expectations,’ Dr Al Kooheji said.
She said the next test would be how far strong staff performance can be turned into higher productivity, better ideas and stronger government services while keeping the public sector ready for new demands.
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