LMRA Speeds Up Authorised User Updates

The Labour Market Regulatory Authority (LMRA) launched a new digital service allowing employers to update the permissions of authorised persons who handle labour market-related transactions.

The service enables authorised persons to enter data, submit applications, pay invoices, print work permits, or perform both functions, with updates completed within one working day.

The service has been fully digitised, cutting the number of required documents by 50 per cent while simplifying the user interface and overall user experience. It also introduces electronic forms and standardises service information published across different channels.

Ahmed Ebrahim Al Arabi, Deputy CEO for Operations and Services at the LMRA, said the new service is part of the authority’s efforts to adopt innovative digital solutions that improve the efficiency and quality of its services while providing beneficiaries with a simpler and clearer digital experience.

He said the service also reflects LMRA’s efforts to continuously develop its services, reduce the time and effort required from enterprises, and strengthen the efficiency of the labour market system.

The initiative comes as part of wider government efforts to develop and re-engineer government services. More than 1,300 government services have so far been documented, translated and published, while around 800 services are undergoing development and re-engineering across various government sectors.

The improvements are based on proposals and feedback received through the National System for Suggestions and Complaints (Tawasul), investor feedback and secret shopper reports assessing government services.

The government has also introduced guidance manuals and service level agreements as part of efforts to improve the delivery and accessibility of government services.