BPTC launches array of facilities for passengers

Bahrain Public Transport Company (BPTC), the new operator of the Bahrain’s revamped public transport network, has launched a number of customer service initiatives to facilitate passenger movement across the extended grid and further enhance the travel experience. Recently the company launched a new hotline service to respond to passenger queries and offer real-time assistance. The hotline was initially operational for nine hours, five days a week. But following the gradual surge in passenger numbers and the increased enquiries, the timings were extended from 7am to 9pm through a week.

A new and improved bi-lingual website www. bahrainbus.bh has also been launched to provide all the latest information on routes, destinations, timetables and ticketing services. General Manager of BPTC, Borja Bermudez, commented, “We are continuously monitoring

the public transport service to ensure it meets the high standards we have set. We are always looking for new ways to enhance the customer service support and assist passengers in navigating the new network with ease.”

“We will continue to develop the service with more initiatives, new smart ticketing products and a mobile application to be launched very soon,” he added.

Bahrain’s new bus network operates a total of 32 routes and new destinations with the service of 141 state-of-the-art buses.

The bus services cater to over 77 per cent of the Kingdom’s inhabited areas.