Eighty-three government services upgraded in five months

TDT | Manama

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Bahrain has upgraded 83 government services across 17 public entities in just five months as part of a drive to improve efficiency, cut processing times and expand digital access.

The improvements, implemented between January 15 and June 18, form part of ongoing efforts to enhance service quality, simplify procedures and strengthen the user experience.

Among the services transformed was the Ministry of Health’s issuance of safe disposal certificates for expired food products, which is now fully digital and faster to complete. The Labour Market Regulatory Authority also digitised the correction of work permit status for domestic workers whose employers have died, reducing processing times and paperwork.

Other upgrades included automating requests to cancel academic programme transfer applications at the University of Bahrain and introducing automatic registration for the Electricity and Water Authority's monthly fixed discount service through the Benefit application.

The programme achieved full digital transformation of the upgraded services, reduced processing periods by at least 25 per cent, cut required documents by half and limited application procedures to a maximum of four steps.

Authorities also streamlined digital platforms, converted paper-based forms into electronic services and reduced the number of pages needed to access services by 50 per cent.