Developing quality of government services in Bahrain

TDT | Manama

The Daily Tribune – www.newsofbahrain.com

The Bahrain Cabinet has approved a memorandum by the Government Executive Committee to further develop the quality of government services provided to citizens and residents.

During yesterday’s weekly meeting held at Gudaibiya Palace and chaired by His Royal Highness Prince Salman bin Hamad Al Khalifa, the Crown Prince and Prime Minister, the Cabinet incorporated the following:

• All government services and procedures are to be documented and published within the service-level agreement (SLA).

• To launch a secret buyer (mystery shopping) service to audit customer services.

• To incorporate customer’s evaluation within the annual evaluation of employees involved in providing government services The following were also approved:

A memorandum by the Ministerial Committee for Legal and Legislative Affairs regarding the meeting of the seventh session of the Bahraini-Omani Joint Committee.

A memorandum by the Ministerial Committee for Financial and Economic Affairs and Fiscal Balance regarding operations of the Tender Board for the first half of 2021, which showed an increase in the percentage of public tenders offered to reach 74.5% of the total, and that 1,070 tenders and auctions worth BD1.3 billion were awarded during the same period.

A memorandum by the Ministerial Committee for Legal and Legislative Affairs regarding the government’s response to two law proposals submitted by the Council of Representatives.

The Cabinet also reviewed a memorandum by the Ministry of Shura Council and Representative Council Affairs regarding the third session of the fifth legislative term in the field of legislative and oversight work, reflecting close cooperation between the Executive and Legislative Authorities.

The Cabinet took note of the ministerial reports regarding the calendar of events for the period from August to December 2021.