92% of Bahrain’s Public Works Services Delivered Digitally in 2025

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Manama: The Ministry of Works has achieved a 92% rate of digital transformation in services provided to individuals, companies and government entities during 2025, Engineer Huda Mirza Al Salman, Assistant Undersecretary for Technical Services, has confirmed.

She said the ministry continues to implement its digital transformation plans as part of efforts to improve service quality, simplify procedures and enhance the user experience for beneficiaries.

Al Salman explained that the shift to electronic services has led to a 72 per cent improvement in overall internal operational performance, while the average time required to deliver services was reduced by 66 per cent. She added that access to information and report generation improved by 80 per cent, while operating costs and expenses were reduced by the same margin.

During 2025, the ministry introduced several new electronic services, including platforms for submitting, updating and managing consultancy service requests for government and semi-government entities, as well as civil society institutions seeking design and construction services. The ministry also launched an electronic invoice management service for road sector contractors, allowing them to submit project invoices and supporting documents in line with approved procedures.

Al Salman said the ministry is currently working on adopting artificial intelligence tools to enhance data analysis, report preparation and forecasting of beneficiaries’ future needs. AI technologies are also being explored for document analysis, data extraction, and the detection of errors and violations.

She noted that the ministry provided 30 electronic services in 2025, with total users reaching 29,098 through the ministry’s website and the National Portal of the Kingdom of Bahrain.

The electronic request tracking service was the most used platform, registering 15,494 users. The service allows citizens, residents and municipal councils to submit reports and observations, which are then forwarded electronically to the relevant departments for follow-up.

The traffic diversion request service ranked second with 6,367 electronic applications submitted by road works contractors seeking new or renewed permits. This was followed by the road level request service, which recorded 1,336 users.

Al Salman added that all electronic services were developed internally by the ministry’s Information Technology team, in line with the objectives of the Government Programme (2023–2026) and Bahrain Economic Vision 2030, aiming to deliver efficient, innovative and user-friendly services while ensuring faster transaction completion and transparent electronic follow-up.