Transportation Ministry Enhances Regulatory Efficiency with Remote Inspection Service

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Manama: In line with efforts to enhance service quality and streamline procedures, the Ministry of Transportation and Telecommunications has launched a remote inspection service for the land transport sector. The new digital service is designed to speed up the rectification of violations and improve the efficiency of regulatory processes.

The service targets licensed land transport institutions that record violations during an initial on-site inspection. These entities are given the opportunity to correct their status in accordance with approved regulations without the need for a repeat field visit.

Through the service, institutions can book an electronic appointment for a virtual inspection conducted via video communication. Compliance with corrective measures is verified remotely, enabling violations to be cleared more quickly, reducing operational disruption, and allowing activities to resume in an organised and compliant manner.

Undersecretary for Land Transport and Post Affairs, Fatima Abdullah Al Dhaen, said the initiative reflects the ministry’s adoption of innovative digital solutions to strengthen inspection and oversight mechanisms. She noted that the service will accelerate violation clearance, improve satisfaction among licensed institutions, and support regulatory compliance in a flexible and effective way.

She added that the launch underscores the ministry’s commitment to reducing time and effort for service users while maintaining effective regulatory oversight, with field inspections continuing as needed in line with approved procedures.

The initiative forms part of wider government efforts to reengineer public services, which have included documenting, translating, and publishing more than 1,300 government services, and developing or redesigning over 800 services across various sectors. These efforts draw on feedback from the National Suggestions and Complaints System “Tawasul,” investor input, and mystery shopper reports, contributing to improved efficiency, service quality, user experience, and the advancement of digital transformation.