Don’t Hesitate—Help Is a Call Away

MoE directs schools to call ambulance during emergencies

In the event of a serious injury or medical emergency, schools must call an ambulance immediately, the Ministry of Education has instructed in a new circular for the 2025/26 academic year.

The directive seeks to safeguard school communities and ensure urgent medical care is delivered without delay.

When to Call?
The ministry has outlined 12 emergency cases requiring immediate ambulance intervention:

• Heart problems

• Serious wounds or injuries

• Heavy bleeding

• Breathing difficulties or choking

• Fainting

• Compound fractures

• Falls from height

• Severe burns

• Childbirth on school premises

• Death at the scene

• Severe allergic reactions (such as nut allergy)

• Any other condition needing urgent medical attention

What Schools Must Do
Schools are required to:

• Call an ambulance without delay.

• Notify parents or guardians.

• Move the injured person to a safe location.

• Provide first aid until paramedics arrive.

• Check the student’s health record for medical history.

• Ensure a staff member remains with the injured person until help arrives.

Internal Emergency Teams
Every school must form an internal team of trained administrative and teaching staff to manage emergencies.

Additionally, a “school incident” form must be submitted to the education directorate as soon as an incident occurs, along with an initial notification form if ambulance intervention was required.

If parents or guardians are not present when the ambulance arrives, a staff member must accompany the injured person to hospital, while the school stays in contact with the family to monitor the condition.