Invita awarded ISO 9001:2008 certification

Manama: Invita, one of the leading Omni channel CX solution provider in the GCC region and Bahrain’s leading Business Process Outsourcing (BPO) provider has been awarded the ISO 9001:2008 certification for its Outstanding Performance in Quality Management Systems.

The Certification was handed over to Rahul Bhalla, CE of Invita at a ceremony held at the company’s headquarters in Manama on May 4.

The ISO 9001:2008 is a type of qualification of quality management system granted to organsations that demonstrate their ability to consistently provide products and services that meet the customer’s statutory and regulatory requirements.

With this certification, companies can further enhance customer satisfaction through efficient application of the system thus achieving their key business objectives.

Bhalla said, “The certificate is truly a result of the Board and Management’s vision and the efforts of the employees. Our team, through hard work and dedication, has once again proven to exceed customer expectations and ensured ongoing success rate with our clients’

“The esteemed and worldwide recognized certificate has been granted to Invita for its quality management system making it a world-class Contact Centre facility, it makes me very proud to know that Invita is Bahrain’s first amongst a handful of companies in the GCC region to have achieved this distinguished merit,” added Bhalla.

Invita was launched in 2006 as a fully owned subsidiary of BBK Bank and deliver its services from Bahrain, Kuwait and UAE offices to help transform businesses into efficient and flexible organizations.

Each service and solution provided by Invita has been tailored to suit the vital requirements of a company, thus providing a competitive edge for its clients. Its expertise is in delivering Business Process Outsourcing, Training and IT services to local and regional clients operating across a spectrum of industries from Banking, Insurance, Retail, Telecom, Utilities to Airlines and Public Sector through cutting edge technology. 

The Invita management team consists of a group of leaders who have extensive experience, deep knowledge and expertise operating in the banking, insurance, airline and retail industries.