Know When To Call Police

MyGov App Ideal for Non-Urgent Police Reports, Public Urged to Call 999 in Emergencies

Speaking on the Interior Ministry'sAl Aman social media programme, Hidd Police Station Head Colonel Dr Osama Bahar said the MyGov app provides an innovative, secure and user-friendly platform that enables people to access police services electronically.

He explained that while the app is suitable for many report types, situations requiring urgent assistance or an immediate police presence should always be reported by phone so that patrols can be dispatched without delay.

Colonel Dr Bahar noted that incidents requiring officers to verify the scene or collect evidence also need direct communication with the relevant security centre.

"If the report involves an assault, the victim needs to meet an officer for a detailed examination and to complete the necessary procedures," he said.

He added that in cases of theft or robbery, officers need to inspect the scene and collect physical evidence promptly to ensure nothing that could support the investigation is lost.

He urged the public to contact the nearest police station or relevant security centre as quickly as possible in such situations instead of relying solely on electronic reporting.

The MyGov app, however, remains an effective option for reporting non-urgent cases, including lost property, financial claims with criminal aspects, defamation, insults, theft reports that do not require immediate intervention, and electronic fraud, provided users submit the necessary supporting evidence.

Interior ministry encourages residents to download the MyGov app and register to benefit from its digital services, while reminding them to choose the reporting method best suited to the nature and urgency of each incident.