TRA launches campaign on support services

With a view to educating consumers, the Telecommunications Regulatory Authority (TRA) has started an awareness campaign on its support services to consumers.

Launching the campaign, TRA’s Director of Consumer Affairs Shaikh Abdulla bin Humood Al Khalifa said, “TRA is required under the telecommunications law to handle consumer disputes as an escalation process if a consumer and a service provider failed to solve the complaint between themselves. This campaign shall educate consumers on the process of raising complaints to telecom service providers and to TRA.”

“TRA has just launched its fully automated Customer Relationship Management System, which is accessible on its website. Consumers can submit their complaints, enquiries and suggestions on this website. The system will also allow consumers to obtain updates on their cases,” he explained.

Regarding any issues, consumers are first required to contact their service provider and try to resolve them directly. If the service provider’s resolution is not satisfactory, or 60 days have passed since the submission of the complaint, the consumer should contact the TRA. It will work closely with the service provider to resolve the issue.

Consumers may contact TRA in hotline number 81188 or through consumer.tra.org.bh and consumer@tra.org.bh. More details are available on www.tra.bh.