‘SECRETS OF SUPERIOR SERVICE’  

DT News Network

Manama 

Under the patronage of Minister of Industry & Commerce  Zayed bin Rashid Al Zayani, the fourth Annual Customer Service Conference will be held on October 11  at Crowne Plaza   Bahrain.  Origin Group, one of the leaders in consulting and events management in the Gulf and ME region will be organising and managing this 

conference.

Ron Kaufman is the key speaker for the Conference and he is one of the world’s most sought-after educators, consultants, and thought leaders in achieving superior service and Uplifting Service cultures.  

The fourth Annual Customer Service Conference will highlight the key principles that everyone in every company and organisation must apply to deliver superior service.  Packed with true successful stories, powerful examples and best practices, “The Secrets of Superior Service” will inspire you, educate your colleagues and motivate your service team.

One proven solution to enhance any customer service business is building a strong and sustainable service culture.  In a strong service culture, leadership is aligned behind a shared service vision, mission and values. The entire organisation is committed to constant improvement in service performance, always stepping up to create more value for customers and for colleagues.

The main topics which will Ron focus on to build a strong and a sustainable service culture by revealing the secrets of superior service, such as the six proven steps to going from “basic” to “unbelievable” service, transforming complaints into opportunities, creating positive word of mouth and valuable customers for life, three strategies and tactics for managing customer expectations, bouncing your way back through service recovery and shifting from blame, shame and justification to taking personal responsibility.

Ron will visit Sultanate of Oman to participate as a keynote speaker for the second Annual Customer Service Conference on   October 12  at Al Bustan Palace Hotel, Muscat   which will be under the patronage of   Shaikh Saad bin Mohammed Al Mardhoof Al Saadi, Minister of Sports Affairs in  Oman.