Invita, RBH in deal for cloud contact centre
Manama : Bahrain-based Invita, an ISO 9001:2008 and PCI DSS v3.2 certified regional provider of Business Process Outsourcing (BPO) services, have signed a contract with Royal Bahrain Hospital for Cloud Contact Center Services.
The deal allows Royal Bahrain Hospital, an ACHSI and Diamond Accredited healthcare provider, access to the latest Contact Center technology provided by Invita.
Explaining the move, Jacob Thomas, Group Director – Operations & Projects (GCC) at KIMS Healthcare Group said: “We believe in process innovation and providing high quality services to our customers. Our engagement with Invita will ensure more efficiency, accuracy and quick response to our customers.”
Invita supports the objectives of Royal Bahrain Hospital to consistently respond to customer queries in a speedy, efficient, and streamlined approach.
Rahul Bhalla, CE, Invita mentioned: “Our partnership with Royal Bahrain Hospital fulfils Invita’s promises to provide powerful solutions which offer the capabilities and resources to allow the client to transform the business into an efficient and flexible organisation.”
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