HRH Crown Prince Honours Bahrain’s Top Govt Service Centres

• 29 centres receive awards
• New platinum category launched
• 88 percent excellence rate

You Know What:
Bahrain’s ‘Taqyeem’ programme, launched in 2018, is one of the GCC’s first formal government service evaluation systems designed to systematically rank and improve public service delivery.

Mahir Haneef
TDT| Manama

His Royal Highness Prince Salman bin Hamad Al Khalifa, the Crown Prince and Prime Minister, honoured 29 government service centres and remote service centres at Gudaibiya Palace on Tuesday with gold and platinum classifications under the fifth edition of the ‘Taqyeem’ evaluation programme.

The awards recognised outstanding achievements in public service delivery, reflecting Bahrain’s commitment to enhancing service quality across government entities.

HRH Prince Salman praised the dedication of Bahraini citizens in driving the Kingdom’s comprehensive development under the leadership of His Majesty King Hamad bin Isa Al Khalifa. He also expressed pride in the passion and ambition of the national workforce, calling them the cornerstone of Bahrain’s ongoing progress.

New platinum category

The fifth edition of ‘Taqyeem’ introduced a new platinum classification to recognise excellence at remote government service centres. HRH noted that the programme’s updated evaluation criteria and broader scope align with Bahrain’s digital transformation and competitiveness goals.

Among the awarded entities were centres affiliated with the Ministries of Interior, Municipalities Affairs and Agriculture, Industry and Commerce, Transportation and Telecommunications, Justice and Islamic Affairs, and Social Development. Notable recipients included the Royal Humanitarian Foundation Customer Service Centre and several branches of the General Directorate of Traffic.

Performance benchmarks

The Ministry of Interior Customs Affairs remote customer service centre and the Ministry of Housing and Urban Planning’s remote customer service centre received the inaugural platinum awards.

HRH Prince Salman highlighted that these successes are not endpoints but benchmarks to further raise service standards across Bahrain’s public sector.

According to programme data, 88 percent of government service centres met the excellence criteria, with 56 of 64 entities achieving at least 90 percent of the set benchmarks.

Continuous improvement

Since the inception of ‘Taqyeem’, 58 underperforming centres have been closed or merged to improve efficiency, ensuring continued access to high-quality services for citizens, residents, and visitors.

HRH Prince Salman commended ministries that maintained high standards or significantly improved over time. He also acknowledged the evaluation committee’s role in advancing innovation and efficiency across government operations.

Ministers and officials of the recognised centres expressed gratitude for the honour, stating that the awards serve as both a badge of distinction and a motivation to further enhance services for Bahrain’s people.

His Highness Shaikh Mohammed bin Salman bin Hamad Al Khalifa and other senior officials attended the ceremony.