TRA Publishes 2025 Compliance Priorities Program Scorecard

The Telecommunications Regulatory Authority (TRA) has published the 2025 Compliance Priorities Program Scorecard, reinforcing its commitment to enhancing consumer protection, promoting transparency, and strengthening regulatory compliance across Bahrain's telecommunications sector.

The scorecard assesses the performance of Bahrain's licensed mobile operators Batelco, stc Bahrain, and Zain Bahrain against key consumer protection requirements. The assessment was conducted through independent mystery shopping, covering six priority areas: consumer protection and regulatory compliance, roaming, number portability, transparency of retail service packages, billing transparency, and contract summary’s.

The assessment demonstrated a high level of compliance across the sector, with Batelco and stc Bahrain each achieving an overall score of 92%, while Zain Bahrain achieved 87%. All three operators recorded full compliance in Number Portability and Contract Summary’s, with strong performance also observed in Roaming. The assessment also identified opportunities for further improvement, particularly in enhancing the transparency of retail service packages and the clarity of billing information.

Commenting on the publication of the scorecard, Mr. Philip Marnick, General Director of the Telecommunications Regulatory Authority, said:

"Protecting consumers and promoting high standards of regulatory compliance is fundamental to the TRA's role. The Scorecard provides valuable insight into operators' performance, drives continuous improvement, and helps to ensure transparency and accountability.. Through initiatives such as this, we continue to strengthen consumer awareness and support the development of a fair, competitive, and resilient telecommunications market in the Kingdom of Bahrain."

Mr. Khalid Al Hashimi, Manager of Consumer Affairs, added:

"The scorecard provides a comprehensive assessment of the consumer experience across key telecommunications services. By identifying both areas of strong performance and opportunities for improvement, it supports licensed operators in enhancing their practices while enabling the Authority to continue driving higher standards of consumer protection and service quality."

The Compliance Priorities Program forms part of TRA's ongoing regulatory oversight and broader efforts to strengthen consumer protection, enhance market transparency, and promote continuous improvement across Bahrain's telecommunications sector.

The 2025 Compliance Priorities Program Scorecard is available on the TRA website.