Invita launches real-time Virtual Presence Solution
TDT | Manama
The Daily Tribune – www.newsofbahrain.com
Invita Company, a leading provider of Business Process Outsourcing BPO and Digital Transformation Solutions, announced launching its all-new Virtual Presence (video call & co-browsing) solution.
This solution, Invita said, will help businesses move sales and customer services processes online and engage customers through online presence. “Invita’s virtual presence solutions will be able to offer your customers the same comfort and assurances of meeting and interacting with your representatives,” the company said in a statement.
“In the last year, Businesses and customers have had to rethink the way they interact, access or provide the services that would have required them to be visiting and meeting each other.
Invita said it has been following the adoption of business-grade video chat solutions, which have been on the horizon for the past few years, “however the need to adopt these technologies has never been in greater focus, than in the last year.” Invita said it has found that data from early adopters of these solutions have shown that this has been beneficial to both businesses and customers.
The company said it believes that a video call combined with co-browsing (together known as Virtual Presence) has helped take Customer Services and Telesales to a different level, providing face to face interaction and help communicate more effectively and efficiently.
Virtual Presence, Invite said, is the answer to the need for greater customer empowerment, for those customers who have grown used to making their buying decisions, by doing their research and comparisons online. Combined with other solutions, Virtual Presence has been used to complete end-to-end sales processes online.” “We strongly believe that these Virtual Presence solutions are here to stay and undergo further advancements.
With greater access to businesses using one’s smartphone, these solutions will be in greater demand as an alternative to a visit or an in-person meeting,” says Rahul Bhalla, CE, Invita.