Batelco wins best CEM brand award in Dubai

Manama 

Batelco, a Bahrain-based communications solutions company, has been presented with the Best CEM (Customer Experience Management) Brand award at the Fourth CEM in Telecoms: Middle East Summit awards ceremony, held in Dubai. 

The award was presented to Batelco for demonstrating the best record of progress and delivery for customers, while showcasing Customer Experience Management at the heart of organisational strategy. 

Batelco Consumer Division A/General Manager Ebrahim Al Sayed collected the award for Batelco. Speaking, following the presentation of the award, Batelco Bahrain A/CEO Muna Al Hashemi said, “We are continuously focussed on taking the customer experience strategy to the next level in line with the rising expectations of tech savvy customers.”“New ideas are always needed so we interact with our customers and analyse their needs to ensure our support systems deal efficiently with their specific requirements,” he added. 

The awards were judged by a panel of telecommunications experts and the winners were rewarded at a Gala dinner attended by senior executives, personalities and VIP’s from the region’s telecommunications industry.