Fully automated system speeds up housing services

The Ministry of Housing and Urban Planning said the upgraded procedure eliminates paper-based steps and relies entirely on digital workflows. Beneficiaries now receive electronic notifications for inspection appointments or key collection, attend the site with the assigned engineer, and complete the handover electronically.

The reform aims to improve service efficiency, enhance customer experience and accelerate the delivery of housing services. It has also reduced required documents by 50 per cent and cut approval stages by 25 per cent.

Housing and Urban Planning Minister Amina bint Ahmed Al Romaihi said the initiative streamlines procedures, saving citizens time and effort while improving service quality and transparency.