‘Sure’ scores high in CICRA Survey

Batelco Group’s ‘Sure’ subsidiary (Channel Islands & Isle of Man) has shined in the 2018 ‘Channel Islands Competition and Regulatory Authorities’ (CICRA) telecoms customer satisfaction survey. The Sure Group, Batelco said, was ranked as ‘the best mobile operator for overall satisfaction’ and ‘the most recommended operator in the Channel Islands’.

Ihab Hannawi, Group Chief Executive at Batelco Group, commented, “We are proud of Sure Group’s accomplishments in CICRA’s 2018 customer satisfaction survey and their year-on-year progress.” CICRA’s annual telecom survey rates different operators against a holistic set of categories including quality of service, reliability, value for money and customer service.