23 min to port a mobile number
Manama : Over a quarter of a million numbers were ported since the start of mobile number portability in July 2011, according to latest statistics.
In total, 251,173 numbers were ported since the start of Number Portability in July 2011, and the average time to port mobile numbers in June 2017 was 23 minutes.
“The number of accepted mobile numbers ported reached 11,643 (compared to 29,567 in the first half of 2016) a significantly large reduction in Number Portability transactions,” said Telecommunications Regulatory Authority (TRA) in a statement.
This, according to TRA Manager of Information & Communication Technology, Shaikh Ahmed bin Isa bin Duaij Al Khalifa, was mainly due to several factors including CPR numbers not matching the original operator, which the subscriber’s CPR number is associated with, the number being out of service, the subscriber having bad debt, or the Commercial Registration number provided not matching the same number registered with the original operator where the phone number was acquired.
Explaining further, Shaikh Ahmed said that 1,976 requests were rejected (compared to 7,032 in the first half of 2016).
“The successful number of fixed line port requests reached 617 (compared to 694 in 2016) whereas 274 were rejected (compared to 167 in 2016),” he added.
Apply during working hours
TRA also made clear that the best time to submit a porting request is during official working hours (Sun-Thursday, 8:00am to 4:00pm) and this is due to the allowed porting window.
In case the porting requests are not sent during working days or business hours, this will affect the time taken to process the porting request, as the actual transfer of the number will be executed during the work hours only.
TRA statement also requests to be aware of the billing cycle and recommends to submit requests two days prior to the end of the cycle to avoid double billing from both operators.
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